Last Updated: March 2026
1. Introduction
Avocado Pty Ltd (ACN 652 199 687) ("we", "us", "our") operates EzyBiz, a virtual receptionist mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the EzyBiz application.
We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
By using EzyBiz, you agree to the collection and use of information in accordance with this policy. Please also review our Terms of Service and Acceptable Use Policy.
2. Information We Collect
2.1 Account Information
When you create an EzyBiz account, we collect:
- Authentication Data: Email address and name from your Google, Microsoft, or Apple account via OAuth
- Personal Phone Number: Your phone number for call transfers and verification
- Business Name: The name of your business or personal use case for virtual receptionist identification
2.2 Business Configuration
To set up your virtual receptionist, we collect:
- Knowledge Base: Information about your business, services, and how you want calls handled
- Agent Settings: Voice preferences, greeting messages, and behaviour configuration
- Operating Hours: Your business timezone and availability settings
2.3 Communications Data
Through your use of EzyBiz, we process:
- Call Recordings: Audio recordings of calls handled by your virtual receptionist
- Call Transcripts: Text transcriptions of call conversations
- SMS Messages: Inbound and outbound text messages sent through your EzyBiz number
- Call Metadata: Call duration, timestamps, caller phone numbers, and call outcomes
2.4 Contact Information
If you use the contacts feature:
- Business Contacts: Names, phone numbers, and notes for contacts you add
- Service Interests: Information about what services contacts are interested in
2.5 Technical Data
We automatically collect:
- Device Information: Device type, operating system, and unique device identifiers
- Push Notification Tokens: Firebase Cloud Messaging tokens for notifications
- Usage Data: How you interact with the app, features used, and actions taken
- Error Logs: Crash reports and diagnostic data via Firebase Crashlytics
3. How We Use Your Information
We use the information we collect to:
- Provide the EzyBiz virtual receptionist service
- Provision and manage your dedicated phone number
- Process incoming calls and route them to the virtual receptionist
- Send and receive SMS messages on your behalf
- Deliver push notifications for incoming calls and messages
- Generate call summaries and transcripts
- Improve our service quality
- Provide customer support
- Send service-related communications
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Third-Party AI Services & Data Sharing
EzyBiz uses third-party artificial intelligence (AI) services to provide virtual receptionist functionality. Before any data is shared with these services, users must provide explicit consent through an in-app disclosure screen.
The following table details exactly what data is shared, with whom, and for what purpose:
| Service |
Purpose |
Data Shared |
| Firebase (Google) |
Authentication, database, push notifications |
Account data, app data, device tokens |
| Twilio |
Phone number provisioning, calls, SMS |
Phone numbers, call audio, messages |
| RetellAI |
Third-party AI voice processing service that powers the virtual receptionist |
Business name, greeting preferences, call audio (recordings), call transcripts, knowledge base content |
| RevenueCat |
Subscription management |
User ID, purchase data |
| Firebase Crashlytics |
Error tracking and diagnostics |
Error logs, device information |
Each third-party service has its own privacy policy. We encourage you to review:
5. AI Service Disclosure
EzyBiz's virtual receptionist is powered by RetellAI, a third-party AI voice processing service. When you use EzyBiz:
- What data is sent to RetellAI: Your business name, greeting configuration, call audio (voice recordings of incoming calls), and call transcripts.
- Why this data is sent: RetellAI processes this data in real-time to answer calls on your behalf, understand caller requests, and provide responses based on your business configuration.
- How your data is protected: RetellAI processes data in accordance with their privacy policy. Data is transmitted using TLS encryption. RetellAI does not use your business data to train AI models for other customers.
- Your consent: You must provide explicit consent through the in-app disclosure screen before any data is shared with RetellAI or other third-party services. You may withdraw consent at any time by contacting us, which will result in discontinuation of the virtual receptionist service.
6. Data Storage and Location
Your data is stored on secure cloud infrastructure:
- Firebase/Google Cloud: Account data and app data are stored on Google Cloud servers
- Twilio: Call recordings and SMS messages are processed through Twilio's global infrastructure
- RetellAI: Voice processing occurs on RetellAI's servers
Data may be transferred to and processed in countries outside Australia, including the United States. We ensure appropriate safeguards are in place for international transfers.
7. Data Retention
We retain your information for the following periods:
- Account Data: While your account is active, plus 30 days after deletion
- Call Recordings: 90 days from the date of the call
- Call Transcripts: 1 year from the date of the call
- SMS Messages: 1 year from the date sent/received
- Call History: 1 year from the date of the call
- Contacts: While your account is active
- Analytics Data: Aggregated and anonymised indefinitely
You can request earlier deletion of your data by contacting us.
8. Data Security
We implement appropriate technical and organisational measures to protect your information:
- Encryption in Transit: All data is transmitted using TLS encryption
- Encryption at Rest: Stored data is encrypted on secure servers
- Secure Authentication: OAuth-based login through Google, Microsoft, and Apple
- Access Controls: Strict access limitations to personal data
- Regular Security Reviews: Ongoing assessment of security practices
While we strive to protect your information, no method of transmission or storage is 100% secure.
9. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and data
- Export: Request your data in a portable format
- Withdraw Consent: Withdraw consent for processing where applicable
To exercise these rights, contact us at the details below.
10. Australian Privacy Principles Compliance
We comply with the Australian Privacy Principles (APPs), including:
- APP 1: Open and transparent management of personal information
- APP 5: Notification of collection of personal information
- APP 6: Use and disclosure only for intended purposes
- APP 11: Security of personal information
- APP 12: Access to personal information on request
- APP 13: Correction of personal information
11. Call Recording Disclosure
All calls handled by EzyBiz include an audio disclosure informing callers that the call may be recorded. This ensures compliance with Australian telecommunications interception laws.
12. Location Data
Approximate location data is collected during setup to suggest local phone numbers in your area code. This data is not stored or shared.
13. Children's Privacy
EzyBiz is intended for personal or business use by individuals aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending a notification through the EzyBiz app
Continued use of EzyBiz after changes constitutes acceptance of the updated policy.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us:
Avocado Pty Ltd
ACN: 652 199 687
Email: hello@avocadodigital.com.au
Website: ezybiz.app
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.